Refund and Returns Policy for Fair E Group LLC and Its Brands
Effective Date: January 10, 2025
Fair E Group LLC (“we,” “us,” or “our”) is committed to customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for requesting refunds or returning both digital and physical goods purchased through our websites, portals, or affiliated brands (“Brands”).
Due to the nature of digital goods, we do not typically offer refunds once a digital product has been accessed, downloaded, or delivered. However, exceptions may be made in the following cases:
Technical Issues: If the digital product is defective or fails to function as intended, and the issue cannot be resolved, we may issue a refund or replacement.
Unauthorized Purchase: If a purchase was made without your authorization, please contact us immediately to investigate and resolve the issue.
Non-Delivery: If the digital product was not delivered or accessible due to an error on our part, you may request a refund.
To request a refund for a digital good, please contact us within 14 days of purchase at support@fairegroup.com, providing proof of purchase and a detailed description of the issue.
Physical goods may be eligible for return and refund under the following conditions:
The item is unused, in its original packaging, and in the same condition as when it was delivered.
The return request is made within 30 days of delivery.
Proof of purchase (e.g., order confirmation or receipt) is provided.
The following items are not eligible for return:
Perishable goods (e.g., food, flowers).
Customized or personalized items.
Intimate goods (e.g., undergarments) for hygiene reasons.
Items marked as “final sale.”
Contact us at support@fairegroup.com to initiate a return request. Please include your order number, proof of purchase, and reason for the return.
Upon approval, we will provide you with return instructions and a return shipping address.
Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited to your original payment method. Please note that bank processing times may vary.
If your physical item arrives damaged or defective, please contact us within 7 days of delivery at support@fairegroup.com. Include photos of the damage or defect and your order details. We will arrange for a replacement or refund, including shipping costs, if applicable.
Exchanges are only available for physical goods under the following conditions:
The item is defective or damaged.
The item is the wrong size or product due to an error on our part.
Please contact us at support@fairegroup.com to arrange an exchange.
For subscription-based services, refund eligibility will be outlined in the specific terms of the service. Please refer to the applicable service agreement for details or contact us at support@fairegroup.com.
If you have any questions or concerns about this Refund and Returns Policy, please contact us:
Fair E Group LLC
Email: support@fairegroup.com
Address: [Your Company Address]
Phone: [Your Contact Number]
Thank you for choosing Fair E Group LLC and its Brands. Your satisfaction is our priority.
